Automation follows the process
We first identify the trigger, required information, decision points, ownership, and exception path. Then we automate the stable parts instead of automating confusion.
Business Automation
Automate the repetitive work without losing control of the business.
Mark & Lee Consulting helps service businesses replace fragile manual handoffs with practical workflows that capture information, move work to the right place, and keep the next action visible.
Processes that are often good automation candidates
- Lead and customer intake
- Internal routing and handoffs
- Booking confirmations and reminders
- Follow-up after inquiries or missed actions
- Campaign and approval workflows
- Operational alerts and status tracking
Human control stays visible
Sensitive actions, approvals, and unusual cases should remain reviewable. The goal is to remove needless repetition while keeping the operator in command of important business decisions.